9ct gold double curb link bracelet with a heart shape padlock charm

Here at FJewellery Limited, our goal is to create a delightful shopping experience on each and every one of your visits. Nevertheless, we acknowledge that you may occasionally wish to return an item, whatever the case may be. That said, here is our hassle-free returns procedure.

1. - Get in touch and tell us about the reason for the return;
2. - Request the free postage label;
3. - When we receive the item, we will issue a refund or arrange the replacement if requested.

You can read more about our Returns & Exchange Policy here!  

All our items above £500 will come with a complimentary Authenticity Certificate / Insurance Valuation stating the recommended retail price for insurance replacement.

Professional gemmologists and jewellery experts do our valuations, members of the Gemmological Association of Great Britain (Gem-a) and National Association of jewellers (NAJ).

The certificate will include a detailed description of the jewellery including metal type, gemstone information, measurements etc.

"We always recommend arranging insurance cover for your jewellery so you don't need to worry when you are wearing and enjoying your jewellery."

- CREDIT / DEBIT CARDS

We accept all major credit cards and debit cards, including Visa, MasterCard, Maestro, Visa Debit, Visa Electron and American Express.

- PAYPAL

Please select this option as you go through the checkout process and follow the instructions.

- LAYAWAY SERVICE

We have a flexible layaway policy to help our customers to spread the cost. With this scheme, we require a payment of 25% to secure the item for you, and then you will have three months to pay the balance. We are using PayPal invoices to collect payments. Once the item is paid in full, it will be dispatched next day delivery.

- BANK TRANSFER

We also accept bank transfers. If you prefer to pay this way, please message us for further information, and we can provide you with our bank details.

- 0% INTEREST-FREE CREDIT

If you would like to have the item now but pay later, you can choose to pay with PayPal credit. With this option, you will have 4 months with 0% interest to pay when you spend more than £99.