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FJewellery Limited Returns Policy

FOREWORD

Here at Fjewellery Limited, our goal is to create a delightful shopping experience on each and every one of your visits. Nevertheless, we acknowledge that whatever the case may be, you may occasionally wish to return an item. That said, here is our returns policy and guidelines on how to return an item safely to us and get your payment reimbursed. This returns policy does not affect your statutory rights.

REFUNDS & EXCHANGE
REFUNDS

These will be processed via the same method used to pay for the order. In exceptional circumstances, refund will be made by way of a direct bank transfer (we will contact you directly if this is the case). Please, remember to never send your bank details in any form of written communication destined to us.

EXCHANGE

For most exchanges, we kindly ask you to return your original order for a full refund and allow our staff to process the replacement item online with a new order number. Such practice will ensure you to receive a more efficient service from us.

DAMAGED OR INCORRECT ITEMS

If goods are damaged in transit or you receive an incorrect item or size, please notify us immediately by emailing [email protected] or by telephoning our Online Sales Team during weekdays at 02039681088 between 9AM – 5PM. If the packaging is damaged when you receive the item, please take a picture of it before opening and email it to us. You may be required to return the damaged goods to us before we can ship you a replacement.

HOW TO RETURN

You can return items to us by post free of charge and you will be refunded with the payment method you used to place the order.

Please send un an email with a subject ‘Return-product code’. In your email explain why you want to return the item give as much details as you can. In the case of exchange please include the product code of the item you would like to exchange it with.
We will email you postage label for free return with instruction how to pack the item(s) safely. Please print the label and follow the instructions.

Please also ask for proof of postage. Furthermore, please follow below instructions:

Please note that we are unable to accept returns for Personalised or Engraved items unless the item is faulty or does not match the specifications displayed in your order.

If your item is faulty or does not match the specifications contained in your order, you should:

14-DAY CHANGE OF MIND GUARANTEE

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.